Refund policy

Last Updated: November 15, 2026

At cellinguitar.online, customer satisfaction is our priority. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The item must not be damaged due to misuse or improper handling.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Items damaged due to customer misuse.
Products that have been used or altered.
Items marked as final sale or non-returnable, where applicable.
Personalized or custom-made products, unless defective or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We will review your request and provide an appropriate solution, which may include a replacement or refund.

4. How to Request a Return

To start a return, please contact our customer support team at:

Email: contact@cellinguitar.online

Please include your order number and the reason for your return.

Do not send any items back before receiving return instructions from our support team.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to display the refunded amount.

6. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind.
If the item is defective, damaged, or incorrect, we will work with you to provide an appropriate return solution.
Original shipping fees are generally non-refundable, except where required by applicable law.